Look, when you launch a project on Salesforce Commerce Cloud B2C, there are always challenges. If it’s a migration project, then you have to move users and data—data migration is always tricky. Making sure the new site performs well is another challenge. Pages need to load fast. And especially in Salesforce, managing quotas is a big deal.Let me explain why quotas are such a challenge, especially during a go-live. I’m sure many of you have gone through this and will relate to what I’m about to share.When we work in development environments, we’re usually connected to test systems. We use test catalogs, test promotions, test data in general. We try to cover all possible cases and start building the site from there. I guess most people work this way.But what happens when we go live?Well, our production environment connects to other production systems. That means real data, and most importantly, a real volume of data.That’s when we really need to make sure we’re within Salesforce’s quotas.In our most recent go-live, we hit a quota issue related to the number of active promotions. The maximum allowed is around 1,000, and we had 1,041 active promotions. All alarms went off.Luckily, this quota wasn’t enforced. That means the system kept working even though we had gone over the limit. Salesforce uses this type of quota to say: “From here on, performance may not be optimal.” So ideally, we should stay under that number to keep everything running smoothly.We started reviewing which promotions we could deactivate. It was a warning sign.But then another problem came up—also related to promotions—because of how SFRA works in category pages.If you check the SFRA source code, you’ll see it uses a kind of cache to fetch active promotions linked to the products shown in that category. To avoid repeating those queries, it stores this cache in a session variable.Here’s the catch: there’s a quota on how many characters you can store in a session string variable. The limit is 2,000 characters. And because we had so many active promotions, our system went over that.This time, the quota was enforced. As a result, product listings on category pages stopped showing up completely.So, what’s the lesson here?Always be careful when going live. Whenever possible, test things with real data and real data volumes. That’s how you make sure your system will run smoothly within Salesforce Commerce Cloud’s limits and quotas.Now, for the curious minds out there: how did we fix it?We rewrote the function that used the session variable and switched to using the cache manager instead. We created custom caches in Salesforce to store that data, and that solved the problem. Products started showing again on the category pages, and we were back in business.

Discover the real challenges of going live with Salesforce Commerce Cloud B2C. From quota limits to caching issues in SFRA, here's what to test before launch—and how we fixed a critical issue with active promotions.

What No One Tells You About Going Live with Salesforce Commerce Cloud B2C

Discover expert insights, best practices, and in-depth guides on Salesforce Commerce Cloud. Stay ahead with SFCC Success Secrets and optimize your e-commerce strategy today!

SFCC Success Secrets | Expert Tips & Strategies for Salesforce Commerce Cloud

English

Dashboard

Profile

Memberships

Courses

Bundle Courses

Communities

Groups

Digital Products

Physical Products

Live Products

Video Library

Audio Library

Events

Appointments

Premium Pages

Certificates

Badges

Order History

Organization Orders

Subscription

Affiliate Dashboard

Settings

Billing

SFCC Infocenter

Coaching Programs

Get Started with B2C Commerce

B2C Commerce Script

OCAPI

B2C Commerce API (SCAPI)

Salesforce Developer Portal

sfcc

Primary Menu

System Defaults

Primary color

Primary color hover

Heading text color

Body text color

Banner text color

Primary button text color

Primary button text hover color

Secondary button background color

Secondary button background hover color

Secondary button text color

Secondary button text hover color

Navbar item background color

Navbar item text color

Navbar item text hover color

What No One Tells You About Going Live with Salesforce Commerce Cloud B2C

What No One Tells You About Going Live with Salesforce Commerce Cloud B2C

Related Posts

Salesforce just broke your site… or fixed it. The truth is: you don’t even know when it happens.

This Hidden SFCC Feature Will Save Merchants Hours of Frustration

Few know how to say no when no is the only answer.

How to avoid waking up to a broken store