An SFCC integration is not finished when the endpoint works.That is only the first checkpoint.In real B2C Commerce projects, integrations usually fail in the space between systems:What happens when the third party is slow?What happens when the response is valid, but incomplete?What happens when the same request is retried?What happens when the business asks why an order, price, customer, or inventory value is different?Those are not edge cases.They are normal production conditions.This is why I prefer to design SFCC integrations around operational contracts, not only technical contracts.A technical contract says:Here is the endpoint.Here is the payload.Here is the authentication.Here is the response format.An operational contract adds:Here is the timeout.Here is the retry rule.Here is the fallback behavior.Here is the logging standard.Here is the owner of the data.Here is what support should do when it fails.That second part is where many projects save or lose hours.The storefront code can be clean.The OCAPI or service configuration can be correct.The integration can still be weak if nobody knows how it behaves under pressure.Good integration design in SFCC is not about calling more APIs.It is about making the data flow predictable, observable, and recoverable.Before I approve an integration design, I want the team to explain the unhappy path with the same clarity as the happy path.Because production will test both.If your team is working with OCAPI, hooks, authentication flows, Postman collections, or custom integration patterns in B2C Commerce, I cover those topics in:OCAPI for Salesforce B2C Commerce<a target="_blank" href="https://www.sfcclearning.com/course-detail/ocapi-salesforce-b2c-commerce-sfcc/18937/">https://www.sfcclearning.com/course-detail/ocapi-salesforce-b2c-commerce-sfcc/18937/</a>What is the integration failure mode your team designs for first in SFCC projects?

Design stronger SFCC integrations by planning for timeouts, retries, fallbacks, logging, ownership, and recovery—not just successful API responses.

SFCC Integrations: The Endpoint Working Is Not Enough

Discover expert insights, best practices, and in-depth guides on Salesforce Commerce Cloud. Stay ahead with SFCC Success Secrets and optimize your e-commerce strategy today!

SFCC Success Secrets | Expert Tips & Strategies for Salesforce Commerce Cloud

English

Dashboard

Profile

Memberships

Courses

Bundle Courses

Communities

Groups

Digital Products

Physical Products

Live Products

Video Library

Audio Library

Events

Appointments

Premium Pages

Certificates

Badges

Order History

Organization Orders

Subscription

Affiliate Dashboard

Settings

Billing

SFCC Infocenter

Coaching Programs

Get Started with B2C Commerce

B2C Commerce Script

OCAPI

B2C Commerce API (SCAPI)

Salesforce Developer Portal

sfcc

Primary Menu

System Defaults

Primary color

Primary color hover

Heading text color

Body text color

Banner text color

Primary button text color

Primary button text hover color

Secondary button background color

Secondary button background hover color

Secondary button text color

Secondary button text hover color

Navbar item background color

Navbar item text color

Navbar item text hover color

SFCC Integrations: The Endpoint Working Is Not Enough

SFCC Integrations: The Endpoint Working Is Not Enough

Related Posts

SFCC Cache: Fast Is Useless If It’s Wrong

Your SFCC jobs don’t fail in production. They fail in design.

Backups in SFCC: What You Need to Protect Your Store

How to Properly Import and Manage Pricebooks in Salesforce B2C Commerce

Preparing for a Go Live on Salesforce Commerce Cloud: Lessons from Real Projects